Google review 4/5/2018Everyone I encountered at Shepherd was kind and amiable, and I was very excited by the way they communicated with me and by their customer service overall. Unfortunately, I was given a repair estimate of $4,400 based on their diagnostic. The diagnosis was accurate, but the quote was off by $1,500 due to an inaccurate evaluation of the price of the transmission. A $4,400 repair bill was extremely close to the top end of what I was willing to spend to repair my 2005 Acura, and both Chris and Guy clearly expressed that they understood it would not be worth paying much over this amount (since that’s very nearly what the vehicle is worth). Ultimately, though they had already begun the repair when I received the accurate total, I asked them to please put everything back together. I would have loved to rate Shepherd highly based solely on the niceness of everyone I encountered, but I was compelled to abandon the repair because of the wayward estimate.
Mr. Biggs, Thank you for visiting Shepherd Automotive and leaving us an objective review! I agree and regret that we misquoted the cost of the transmission replacement. We strive to give accurate information, which is why we reluctantly give initial quotes over the phone. I’m very sorry this happened, and understand this hindered your ability to make an informed decision. We are absorbing the costs of the additional teardown and diagnostic work that was necessary on the engine problems, to determine if the vehicle was worth replacing the transmission. I’m glad our customer service was pleasant, we are implementing new policy and procedure to improve our estimate accuracy. We regret not fulfilling our mission of helping your family get where you need to go, safely and reliably. Should you choose to give us another opportunity, we will offer $15 off any service. Sincerely, Guy Shepherd
Google review 3/15/2018Hands down best auto repair in town
Thank you for your years of loyal patronage.
Google review 3/12/2018This is definitely the best place in town! They are absolutely outstanding. They are very honest, accommodating to your schedule, and very good at communication. This is the ONLY place I will take my vehicle.
Thank you for the excellent review.
Google review 3/7/2018Thank you for the excellent review.
Google review 3/1/2018Super awesome! Broke down, and had super stressful morning but they took the stress off. Super fast and very informational!
Thank you for the excellent review.
Google review 3/1/2018Wonderful honest people. Walked us through every step of repairs. Kept us well informed and could not ask for pricing to be any more accurate. All the way around we were very pleased. Will be our go to place for many years to come on all of our vehicles!
Thank you for the excellent review.
Google review 2/21/2018Excellent service! I had an oil change on one of my vehicles and they explained some additional service that will be needed very soon with no pressure. I will continue coming back here for all my auto needs.
Thank you for the excellent review.
Google review 2/1/2018They are fantastic! Customer service is out of this world! I will be their lifelong customer!
Thank you for the excellent review.
Google review 1/5/2018the best auto repair place ever! Blown head gaskets in our Subaru and it was fixed within 2 weeks and definitely affordable. Felt like family was working on our car!!!!
Thank you for the excellent review.
Google review 1/3/2018Chris has been really helpful. My wife's car need some extensive repairs. Chris told me he would do what he could to keep the cost down. When all repairs were done, more work was done and yet it was still less than what he quoted me. Very friendly and helpful!
Thank you for the excellent review.
