Reviews

I thought that I would give this automotive shop a try because it was in between my apartment and my job. My regular mechanic of 3yrs, moved to Spencer which is quite a distance for me. Long story short, my AC on my 2004 Tahoe was not blowing cold air. On the second day of having my vehicle, I received a long email with a 27 point inspection of my car, which I had not authorized to be done. Mind you, I am a RN at a busy hospital and did not have the time nor the patience to go through this extensive list while working. I brought my car in for one reason and one reason only! I accepted a charge of $199 to get 2 units of refrigerant, only to be told I needed $1100 dollars of work to replace a couple of leaking hoses first, due to EPA regulations. I ungraciously declined! I then was told that in order to pick up my vehicle. I was required to pay a $215 "check out fee." I have never heard of a check out fee before, and was not told of this charge at any point prior. I am familiar with diagnostic fees, and in no way expect to get any service for free. My issue is the lack of communication that this business offers especially for a new customer! I would have liked to have been told upfront of what to expect when I dropped my car off. I have a 2004 Chevy Tahoe with 240,000 miles that I have owned for 16 years which runs very well, so clearly I have had many dealings with maintenance and repair! I will not take my car here ever again, and would not recommend Shephard Automotive to my family, friends, or coworkers, as it was not a good experience for me. I will say that they provide a complimentary ride when you drop your car off which is nice!

Great customer service, great communication and I was given lots of knowledge about my car and what was fixed and I’m going to be sticking with them from now on.

I have used Shepard Auto since they opened. They have serviced all of my personal and business vehicles and have always been the BEST in service ! ! !

They were great! Scott was very helpful throughout the entire process.

Very professional business excellent mechanics and very pleased with their work

Don't go to these guys they will try to milk you. Now I never ever right reviews even but these guys deserve to be known about. Went in cause my AC isn't working so I paid for an ac inspection 200 but. First they tell me drop off the car at 8 AM they didn't even start inspection it until 420PM so the car had to stay over night to have it checked. The next day they want another 150 to keep inspecting the AC on the car cause now they think it's an electrical issue, fine here's another 150. They tell me the compressor is shot, first of all you can test a compressor by just tur I g on it with a wrench very easy. They want 2,000 plus to do the entire ac system . They also tested and inspected the entire car which I did not ask for I went for AC nothing else and they quote ridiculous amounts of money for brake pads and rotors almost 800 but. It does not cost 800 for brakes and rotors surprise surprise I'm a mechanic too Sheperd. These people want to dig deep into your pockets guys listen to me to do not go to these guys seriously. Never again

Shepherd Automotive has wonderful staff and they do a good job!

Don't trust these guys with your vehicle. My car was making a knocking noise. After running a diagnostic test, I asked them to fix the noise. I Paid them $1200. I picked it up days later they tell me it's fixed. Drive off and it's still knocking. I take it back and they call me the next day and tell me the engines blown. But they got their 1200 dollars. After fixing absolutely nothing!